Customer Contact Week (CCW) Las Vegas is recognized as the world's largest and premier event for customer contact leaders. This annual gathering serves as a vital platform for professionals to explore cutting-edge tools, technologies, and techniques essential for advancing their business endeavors in customer contact, customer service, and customer experience (CX). The event is specifically designed for a broad spectrum of industry professionals, including contact center, customer service, and CX teams, senior leaders, C-suite executives, VPs, directors, and managers across digital technology, customer contact operations, customer experience, and sales operations. It also attracts chief customer officers, analytics leaders, and VP-level executives from Fortune 500 corporations. Attendees will gain invaluable insights, discover solutions, and network with peers and influential providers. Exhibitors benefit from unparalleled opportunities to showcase innovations, grow their business, and build lasting partnerships, positioning their brand as a leader in the evolving customer contact landscape. This is the place to engage in discussions about AI, experience live demos, and accelerate sales pipelines.
Highlights
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01
World's Largest Customer Contact Event
CCW Las Vegas is the premier global gathering for customer contact leaders, offering unparalleled scale and insights into customer service and CX.
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Comprehensive CX & Contact Center Focus
Explore diverse topics from AI and automation to omnichannel engagement, digital transformation, and workforce optimization, covering all facets of customer experience.
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High-Level Attendance & Networking
Connect with over 5,000 professionals, including C-suite and VP-level executives from Fortune 500 companies, through dedicated networking events and exclusive programs.
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Diverse Concurrent Programs & Summits
Beyond the main expo, engage in specialized summits like Innovation, Management, and CCWomen, alongside workshops, awards galas, and exclusive networking parties.
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Unparalleled Exhibitor Growth Opportunities
Showcase your innovations to a targeted audience of CX professionals, accelerate your sales pipeline, build partnerships, and position your brand as a leader.
CCW Las Vegas is scheduled from June 22, 2026, at Caesars Forum, located at 3911 S Koval Ln, Las Vegas, NV 89109, United States.
The event targets contact center, customer service, and CX teams, including C-suite, VPs, directors, and managers from various departments, as well as VP-level executives from Fortune 500 corporations.
Ticket prices for 2026 include End User Pass ($1,999 Early Bird / $2,999 Standard) and Vendor Pass ($5,499 Base). A CCW Excellence Awards Gala Ticket is $499.
The event covers a wide range of topics such as AI & Automation, Workforce Optimization, Customer Experience Strategy, Digital Transformation, Generative AI, Cloud-based Contact Center Platforms, and Omnichannel Customer Engagement.
The event is organized by Customer Management Practice (CMP).
